Shipping and Returns

 

Shipping Information

Delivery charges vary depending on the item being purchased.

If the item is in stock, we will ship the item within 1-3 business days

We use Australia Post and a network of couriers for our deliveries. All orders have tracking, so you can track your item online. The tracking number for your purchase will appear in your purchase history under “My Account”

Larger items such as rugs, furniture, artwork and artificial plants are sent by courier. Couriers do not deliver to PO Boxes and require a phone number for delivery

Special Delivery Instructions - If you have any special delivery instruction, please write them in the notes section during check out or contact us by phone or email.

Express Post 

Express post from Australia Post means delivery in the fastest way possible. It does not guarantee overnight delivery, even within express post coverage networks. Your item will be sent as soon as possible within our handling time of 48 hours and will be delivered as soon as possible, but we cannot guarantee next day delivery.

Pick Up

Most orders can be collected from our warehouse 5/89 Jedda Rd, Prestons 2170. Please check if your item is in stock, as some items are shipped from a third party warehouse

Please note that pick up is only available by appointment, which ensures that we have the item in stock and it is ready for pick up. There is no public access to the warehouse without an appointment

International Buyers

International buyers, please note that the prices on the website do not include your country's taxes and import duties. These charges are often charged upon the item arriving in your country and prior to delivery. We strongly recommend that you check the import tax and duty policies with the customs department within your country prior to purchasing. We cannot be responsible for additional duties and taxes.

If the item comes back to us due to non pick up or unpaid duties, we would have to charge postage to resend the item and are unable to refund the original postage cost as the service has been used up.

 

Returns Policy

All our products come with our No-Nonsense, 30-Day, 100% Back to Base Money Back Guarantee!

In the unlikely event that a product doesn't meet your expectation, be sure to contact us within thirty (30) days and you can return the product (in its original packaging and new condition)

The buyer will need to pay for postage there and back, as these services are non refundable as they have been used up in the shipping of the item. Some items will also have a restocking fee, please contact us to confirm

 

How to Make A Return

  1. Email us with details of the product you wish to return along with the order or invoice number and reason

  2. We will send you return labels for the return

  3. Package the new, unused product (in its original package) along with a copy of your invoice

  4. Stick the label on the box and drop it off at any Australia Post outlet

  5. Although no moneys need to be paid at Australia Post when dropping off the package, the return postage will be deducted from the refund