Shipping and Returns
Delivery charges vary depending on the item being purchased.
If the item is in stock, we will ship the item within 1-3 business days
We use Australia Post and a network of couriers for our deliveries. All orders have tracking, so you can track your item online. The tracking number for your purchase will appear in your purchase history under “My Account”
Larger items such as rugs, furniture, artwork and artificial plants are sent by courier. Couriers do not deliver to PO Boxes and require a phone number for delivery
Special Delivery Instructions - If you have any special delivery instruction, please write them in the notes section during check out or contact us by phone or email.
Furniture delivery is to the curb only. The courier will not bring the items inside. It is the customer's responsibility to organise to have enough people present to bring items inside. We can organise a furniture delivery company to ship your items at an extra cost, please contact us if you would like us to arrange this service
Express post from Australia Post means delivery in the fastest way possible. It does not guarantee overnight delivery, even within express post coverage networks. Your item will be sent as soon as possible within our handling time of 48 hours and will be delivered as soon as possible, but we cannot guarantee next day delivery.
Pick up is not available
International buyers, please note that the prices on the website do not include your country's taxes and import duties. These charges are often charged upon the item arriving in your country and prior to delivery. We strongly recommend that you check the import tax and duty policies with the customs department within your country prior to purchasing. We cannot be responsible for additional duties and taxes.
If the item comes back to us due to non pick up or unpaid duties, we would have to charge postage to resend the item and are unable to refund the original postage cost as the service has been used up.
Our products come with our No-Nonsense, 30-Day, Back to Base Money Back Guarantee! PLEASE NOTE - we do not accept returns for change of mind on furniture items and items worth over $250
In the unlikely event that a product doesn't meet your expectation, be sure to contact us within thirty (30) days and you can return the product (in its original packaging and new condition)
The buyer will need to pay for postage there and back, as these services are non-refundable as they have been used up in the shipping of the item. We will also deduct a restocking fee of 10-20% depending on the item.
In the event that the item is faulty, we will send out a replacement or a store credit.
How to Make A Return
Email firstname.lastname@example.org with details of the product you wish to return along with the order or invoice number and reason for return
We will send you return labels for the return
Package the new, unused product (in its original package) along with a copy of your invoice
Stick the label on the box and send by our pre-organised courier
Please Note - the return postage incurred by us will be deducted from the refund
In an event of a cancellation of an order there will be a restocking fee of 10-20% depending on the item