How can I place an order?
You can place an order online, over the phone (1300 76 16 77) or by email (firstname.lastname@example.org). More information How to Order
How can I find out when an out of stock item will be back in stock?
Every out of stock item has a link "Sign up to get notified when this product is back in stock". This will prompt you to log in to your account or sign up for a brand new account. Once the item comes back into stock, you will get notified by email.
If you woud like to know more, please contact us by phone 1300 76 16 77 and we may be able to give you an approximate timeframe of when the item will be back in stock.
If you don't mind waiting, we can even place an order for that item and we'll ship it out to you as soon as it comes into our warehouse.
I ordered something by mistake, can I change it?
If the order has not been processed, we are able to change it. Simply call or email us and we'll be able to assist. Unfortunately, once the order has been processed and shipped, we are not able to make changes. We have a flexible returns policy, that will allow you to return the item.
Can I cancel my order?
Please contact us immediately on 1300 76 16 77 or email email@example.com advising us that you wish to cancel. If the order has already been processed and shipped, unfortunately, we cannot cancel it. In this instance, you can return your purchase and we'll give you a full refund minus the shipping costs both ways and restocking fees (if applicable).
What happens if something I order is out of stock?
Beyond Bright keeps a very close eye on our stock levels. We also regularly check our partner stock levels and update our site accordingly. In the unlikely event that the item that you ordered is out of stock, we'll contact you immediately. If we know that this item is coming back shortly, you can choose to wait for the item to come in or receive a full refund for your order.
I am purchasing from overseas, does the price include import duties and taxes for my country?
No, the price on our website does not include international duties and taxes. Please check with the customs office in your country to check if duties and taxes apply. Beyond Bright are not familiar with charges in every country and we are not responsible for these charges.
How can I pay for my order?
We accept credit cards (Visa / Mastercard), PayPal, direct deposit, money order or personal cheques.
Direct Deposit Payments
Name: Beyond Bright Pty Ltd
BSB: 062 158
Account Number: 1039 8207
Can I pay cash?
No, we do not accept cash
Do you ship internationally?
Yes, we ship to most countries around the world except for Africa, Middle East and Central America. For international customers, please check your customs authority for your country's rules on taxes and import duties. Many countries, eg. UK charge duty and taxes at customs. These charges will need to be paid separately once the goods arrive in your country and are not indluded in the purchase price on this website.
Do you ship Australia wide?
Yes, we can deliver to anywhere in Australia.
Please ensure that your address is correct at the time of order. Our systems are automated and they pick up the address that is listed in the order details. We cannot be held responsible for loss of articles due to incorrect address. Couriers charge us for redirection due to incorrect address, so these charges will be passed on to you.
How is shipping calculated?
Most of our products are free shipping with the exception of some bigger items that have additional shipping to regional areas.
How long does it take for my item to be shipped?
We ship items daily from our warehouses. We keep a close eye on stock levels and ensure that most items that we sell are in stock and are available for immediate dispatch.
Most items get dispatched within 2 business days, but there may be instances where it takes longer.
In the unlikely event that we are out of stock on an item, we will contact you as soon as possible and advise you of the situation.
How do you ship items?
We use Australia Post eParcel and couriers for delivery. If you are not home, Australia Post items will be taken to your local post office and courier items will be taken back to the depot and the courier driver will leave a card where you can book a redelivery.
Any items that have not been picked up within 14 days will be returned to sender.
Larger items are shipped by courier. Couriers do not send to PO Boxes and require a residential or work address.
Can you deliver to a PO Box?
Yes, if items are sent by Australia Post, they can be delivered to a PO Box. Any items sent by courier, cannot be delivered to a PO Box. If you are not sure, please contact us and we can assist you with delivery questions.
I bought a few items, can they be shipped together?
Depending on the items that you have purchased, they may not be shipped together, and may arrive to you in separate packages. We will advise you if your order will arrive separately by providing you with several tracking numbers for delivery. Please check your order history within "My Account" for more details or contact us with questions.
Can I pick up my order?
Pick up is not available
How can I track my item?
We upload all tracking numbers into your order details and this is available in the "My Account" tab within our website. If you order is taking longer than usual to arrive
My order has not arrived, what do I do?
We dispatch items very quickly, to ensure that you get them fast! So, if there is any delay, this is highly unusual! Firstly, please log on to "My Account" and check the tracking number of your order.
If there are any issues with tracking or couriers, please contact us on firstname.lastname@example.org
Damaged / Faulty Items
I received a faulty or damaged item, what do I do?
We are really sorry to hear that your item arrived damaged! If in the unlikely event that any item arrives to you damaged or faulty, please contact us either by phone 1300 76 16 77 or by email email@example.com.
Please send us a photo of the damage or fault.
We want to ensure that you are 100% happy with your purchase and we promise to do our best to resolve the issue either by replacement of the item or return for a refund.
Rustic / Vintage Items
We sell a lot of rustic or vintage items, that have chips and markings. These markings are part of the design and character of the item and are not considered faulty. Please contact us if you have any concerns.
Can I return an item?
We want to make sure that you are 100% happy with your order, so if something is not quite right, then you can return it within 30 days of purchase for a refund minus shipping costs (to you and back to us) and restocking fees (if applicable).
Returns must have original packaging and in brand new condition.
If you would like to return an item, please message us or call us and we can arrange return labels for you.
Please package up the items in their original packaging
Australia Post Returns
Contact us to arrange return labels. Once you receive the return label, simply stick it on the box and take it to any Australia Post outlet.
Contact us, so that we can arrange a courier pick up of the item by our courier.
Refunds will be given once the goods are inspected and cleared to be in a resellable condition. Please note that some items attract a restocking fee, the restocking fee varies depending on what the item is. If the goods return to us damaged or in a non-resellable condition, we will charge a further 30% restocking fee.
Can I exchange an item?
Yes, we accept exchanges. Simply contact us and advise us that you wish to exchange and we'll send you return labels for you to send the item you have received back. Once received, we will post out the item you wish to exchange for. Some exchange items still attract a restocking fee of 10 - 20%, depending on the item
Please note, you will need to pay additional postage costs to send the item back and for us to ship out a new item to you. Any difference in pricing between the two items will also be payable. Original costs incurred by us are not refundable. Some items also attract a restocking fee even on exchanges.
In an event of a cancellation of an order there will be a restocking fee of 10-20% depending on the item
Logging In To Our Site
I cannot log in, what do I do?
Make sure you use the email address you supplied when you first registered with us. Make sure you type in your password correctly. If you're still having trouble, try clearing your temporary internet files ("cookies" and "cache") and trying again.
If you're still not able to sign in, try using "Forgot Your Password?" to request a new password. Once you receive your new password, please re-type it carefully from the email into the sign in form. After you're logged in you can go to the "My Account" section and change your password to something more to your liking.
Safety and Security
How do I know that my transaction is safe?
Beyond Bright understands that security is important and we take it very seriously. That is why we use Digicert (https://www.digicert.com/) Extended Validation SSL certificate. This certificate is the same certificate used by Facebook, Wikipedia, Yahoo, Nasa, Toyota and IBM and Digicert is trusted by more than 80,000 companies world wide to provide the best online security.
When you transact with us, any information that you provide is passed through the strongest 256 encryption and ensures that your information is secure. Please note however, that some older web browsers are not able to support 256-bit SSL encryption and we encourage you to ensure your own browser and security software is always up to date.